WE ARE TAKING ORDERS UNTIL 18/12 AND THEN THE WAREHOUSE WILL BE CLOSED UNTIL 31/01/2025
WE ARE TAKING ORDERS UNTIL 18/12 AND THEN THE WAREHOUSE WILL BE CLOSED UNTIL 31/01/2025
In force as of 05/05/2021
These General Terms and Conditions regulate the sale of Ghisanativa Products offered through the website www.ghisanativa.it (hereafter the Website) by Fonderia Finco S.r.l. with registered office in Via Palladio 5, 35010 Marsango di Campo San Martino (PD) VAT No.: IT 02004550287 Registered with the Italian Economic and Administrative Index, number PD-196364 (hereinafter the supplier).
The purchase on Ghisanativa Website can be made only by “consumer” customers (hereafter also users/consumers/customers), that is by individuals who, in relation to the purchase of Products, act for purposes unrelated to their own commercial, handicraft or professional activity, and who are over 18 years of age.
Before making a purchase, the user is invited to carefully read these General Terms and Conditions of Sale, which shall be deemed accepted at the time the Customer proceeds to purchase the Product.
The Supplier reserves the right to amend these General Terms and Conditions of Sale at any time by publishing the updated version on the Website, it being understood that purchases made will be governed by the General Terms and Conditions in force at the time of purchase.
You can use the Website and therefore access and purchase products provided therein in the following languages: Italian – English
These General Terms and Conditions of Sale govern the offer, forwarding and acceptance of purchase orders of Ghisanativa brand products on the website www.ghisanativa.it and do not govern the supply of services or the sale of products by subjects other than the supplier who are present on the same website through links, banners or other hypertext links.
Before sending orders and purchasing products and services from different subjects, we suggest checking their terms of sale.
The purchase contract is concluded through the exact compilation and consent to the purchase expressed by filling in the form in electronic format and the subsequent sending of the form itself.
It contains a reference to the General Terms and Conditions of Sale, images of each product and its price, the means of payment that can be used, the method of delivery of the purchased products and the relevant shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal, and the method and timing for returning the purchased products.
Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale including the information on the right of withdrawal in the case of a “consumer” purchaser and acceptance of the privacy policy relating to the processing of personal data.
Before sending the order, the customer shall be given the opportunity to re-read the information entered and, if necessary, to correct and/or amend it. It is therefore the customer’s responsibility to verify the accuracy of the information provided.
The customer shall be obliged to pay the price from the moment the online order submission is completed. This will be done by clicking on the “complete order with obligation to purchase” button at the end of the guided procedure.
Once the contract has been concluded, the Supplier shall take charge of the order for its execution and shall immediately send an e-mail or display a printable web page summarising the order, in which the details of the orderer and the order, the price of the product purchased, any shipping costs and any additional charges, the address to which the product will be delivered, the delivery time and the existence of the right of withdrawal are indicated.
Purchases on the www.ghisanativa.it Website can be made as a registered user or as a simple invited user. In the case of a purchase as a registered user, the user undertakes to follow the instructions on the Website. In any case, the user is obliged to provide his personal data correctly and truthfully.
Once registered, the user will receive a confirmation email at the indicated email address. The data must be confirmed within 48 hours at the latest. If the confirmation is not received within this time, the Supplier shall be released from any commitment towards the user.
The confirmation shall in any case release the Supplier from any responsibility regarding the data provided by the user. The user undertakes to promptly inform the Supplier of any changes in his/her data at any time.
If the user reports inaccurate or incomplete data or if the interested parties dispute the payments made, the Supplier will have the right to not activate or suspend the service until the related issues have been remedied.
When a user requests activation of a profile for the first time, he/she will be given a username and password. The latter acknowledges that these identifiers constitute the system for validating the user’s access to the Services and the only system capable of identifying the user that the acts performed by means of such access shall be attributed to him/her and shall be binding on him/her.
The user undertakes to maintain the secrecy of his/her access data, to keep it with due care and diligence and not to transfer it to third parties, even temporarily.
Availability of products refers to actual availability at the time the customer places the order. This availability must still be considered indicative because owing to the simultaneous presence of multiple users on the Website, the products could be sold to other customers before the order is confirmed.
If the product or products ordered are not available, the customer shall be immediately informed by e-mail and may request termination of the contract, subject to the provisions of Article 61 of the Consumer Code. In this case, the supplier will refund the amount paid within a maximum of 15 working days from the submission of the order.
For available products, it indicates the shipping times, for those not available it indicates if and when they will be available again, as well as their shipping times.
The www.ghisanativa.it Website markets Ghisanativa brand cooking products.
The offer, as well as the characteristics of the products, are detailed on our Website at the link: www.ghisanativa.it
The price of the products is that indicated on the Website.
The prices on the Website are expressed in Euro including VAT (22%) and include shipping costs for Italy only. For shipments outside Italy, shipping costs are shown separately at the time of purchase. The prices indicated in correspondence with each of the goods offered to the public are valid until the date indicated in the catalogue, or until the Supplier, at his own discretion, modifies them.
Once you have selected the desired products, they will be added to your cart. Then you merely need to follow the purchase instructions, entering or verifying the required information at each step of the process. Order details can be changed before payment by following the instructions on the Website.
Payment can be made by:
The Supplier delivers throughout Italy (excluding Vatican City and the Republic of San Marino) and in the European Union.
The Supplier will only make deliveries to the user’s home address, provided at the time of purchase.
Delivery shall be made within a maximum of thirty days from the date of confirmation.
If delivery cannot be made to the address provided, the order will be sent to the warehouse. In such a case, notice will be left specifying the place where the order is located and how to arrange a new delivery.
If you cannot be present at the place of delivery at the agreed time, a new delivery date can be arranged by contacting the Supplier.
If the delivery cannot take place due to causes not attributable to the Supplier, the contract shall be deemed to be terminated thirty days after the date on which the order is available for delivery, and the amounts already paid shall be refunded.
The risks relating to the products will be transferred to the customer from the moment the purchased products are delivered.
In any case, if the product is not delivered or is delivered late, the provisions of Article 61 of the Italian Consumer Code shall apply.
Pursuant to Articles 128 et seq. of Legislative Decree no. 206 of 6 September 2005 (Italian Consumer Code), the Supplier shall be liable to the consumer for any production anomaly that the customer may experience upon delivery of the product. The product is accompanied by a product serial number and an instruction and maintenance booklet.
There is a lifetime guarantee for cookware and for stoves the guarantee period is 26 months from delivery.
The guarantee is void in the event of improper use or abuse of the product; deliberate damage; alterations and discolouration due to normal wear and tear; the effects of falls and knocks; the consequences of misuse such as abrasions, stains and corrosion; the results of using acids, solvents or aggressive cleaning agents; damage due to intense and prolonged electromagnetic fields.
The customer shall lose all rights if he does not notify the supplier of the lack of conformity within 2 (two) months from the date on which the defect was discovered. Notification is not necessary if the supplier has acknowledged the existence of the defect or concealed it.
In any case, unless proven otherwise, it shall be presumed that the lack of conformity that becomes apparent within 6 (six) months after delivery of the product already existed on that date, unless this assumption is incompatible with the nature of the product or the nature of the lack of conformity.
In order to benefit from the legal guarantee, it is necessary to provide proof of the date of purchase and delivery of the product.
In the event of a lack of conformity, the customer may request the repair or replacement of the product purchased, a reduction in the purchase price or the termination of this contract, alternatively and free of charge, under the conditions set out below, unless the request is objectively impossible to satisfy or is excessively onerous for the Supplier pursuant to Article 130, paragraph 4, of the Italian Consumer Code.
The request must be sent in writing by e-mail to the Supplier, who will indicate his willingness to carry out the request, or the reasons that prevent him from doing so, within 7 (seven) working days of receipt. In the same communication, if the supplier has accepted the customer’s request, he shall indicate the method of shipment or return of the product as well as the deadline for the return or replacement of the defective product.
If repair or replacement is impossible or unreasonably expensive, or if the supplier has not repaired or replaced the product within the aforementioned period, or if the replacement or repair previously carried out has caused the customer considerable inconvenience, the customer may, at his option, demand an appropriate price reduction or termination of the contract. In this case, the customer shall send his request to the supplier, who shall indicate his willingness to carry it out, or the reasons why he is unable to do so, within seven working days of receipt.
In the same communication, if the supplier has accepted the customer’s request, he shall indicate the proposed price reduction or the procedures for returning the defective product. In such cases, it shall be the responsibility of the customer to indicate how the sums previously paid to the supplier are to be re-credited.
The customer has the right to withdraw from the purchase commitments, without penalty and without having to specify the reason, within 14 (fourteen) days from the date of receipt of the purchased product.
If the Customer decides to avail himself of the right of withdrawal, he must notify the supplier, within the aforementioned deadline, using the “Withdrawal Form“* which can be found on the specific web page of the supplier’s Website, and then sending it according to the online procedure provided therein, or by written communication to be sent to the e-mail address info@ghisanativa.it or by fax to 049/552630.
In any case, the supplier shall immediately acknowledge receipt of the customer’s notice of withdrawal by sending the customer an e-mail.
The customer shall return the products at the latest within 7 days from the date on which he/she informed the Supplier of his/her decision to withdraw. The return shall be made by courier. The goods must be returned in the same packaging in which they arrived. The only costs payable by the customer for exercising the right of withdrawal are the direct costs (i.e. shipping costs) for returning the products to the supplier. In any case, to be entitled to a full refund of the price paid, the products must be returned intact and, in any case, in a normal state of preservation.
The supplier shall refund the full amount paid by the customer within 14 (fourteen) days of receipt of the notice of withdrawal. The refund shall be credited using one of the methods proposed by the supplier for payment of the price and therefore chosen by the customer at the time of purchase.
For the processing of personal data, please refer to the information and privacy policy on the Website.
In the event that one of the clauses of these General Terms and Conditions of Sale is null and void for any reason whatsoever, this will in no case compromise the validity of and compliance with the other provisions contained in these General Terms and Conditions of Sale.
Any request for information can be sent by e-mail to the following address info@ghisanativa.it or customer@ghisanativa.it, to the following telephone number:+39-049-552066, and by post to the following address:
FONDERIA FINCO SRL – Via Palladio 6 35010 Marsango di Campo San Martino (Padua), Italy
These General Terms and Conditions of Sale and purchases made on the Website www.ghisanativa.com are governed by and interpreted in accordance with Italian law. This is without prejudice to the application to consumers who are not habitually resident in Italy of any more favourable and mandatory provisions laid down by the law of the country in which they are habitually resident, in particular in relation to the deadline for exercising the right of withdrawal, the deadline for returning the products, in the event of exercising this right, the procedures and formalities for communicating the same and the legal guarantee of conformity.
Any disputes arising from the interpretation or execution of these General Terms and Conditions of Sale shall be settled by the courts in the place of domicile or residence of the consumer.
We would like to remind you that a European platform has been set up for the online resolution of disputes between professionals and consumers, which can be consulted at the following link: https://ec.europa.eu/consumers/odr/.Whatever the outcome of the out-of-court procedure, the consumer’s right to bring the matter before the competent court remains unaffected.
Furthermore, if the consumer resides in an EU country other than Italy, the procedure established by Regulation (EC) 861/2007 can be used for small claims (not exceeding € 2,000.00, excluding fees, interest and costs).
Pursuant to Article 12 of Legislative Decree no. 70/03, the supplier informs the customer that every order sent is stored in digital/paper form on the server/at the supplier’s premises according to confidentiality and security criteria.
The customer shall receive an order summary e-mail and a product shipment confirmation e-mail within 48 hours of purchase.
Once the online purchase procedure is complete, the customer shall print and keep this contract.
We sell our products throughout Europe. If you are interested in our products outside the EU, please contact us via email or telephone call.
2020 © Copyright – Fonderia Finco s.r.l. – Via Palladio 6 – 35010 Marsango di Campo S. Martino – Padova (ITALY) – Tel. +39 049 552066 – Reg. Imp. PD n. 02004550287 – Cap. Soc: € 110.000,00
